Replacement Policy

At Smart Wheel, we stand behind the quality of our GPS tracking and fleet management products. Since the nature of our products involves hardware devices and subscription-linked services, we do not offer returns or refunds. However, we provide a hassle-free replacement for eligible products.

Eligibility for Replacement

You may request a replacement within 7 days of delivery if:

• The product is received in a physically damaged condition
• The product is defective or non-functional out of the box (Dead on Arrival)
• The wrong product was delivered

Conditions

• The product must be unused and in its original packaging with all accessories, manuals, and seals intact
• Replacements are not applicable for damage caused by misuse, improper installation, or physical impact after delivery
• Products with tampered or missing serial numbers will not be eligible for replacement
• Subscription-based services (SIM cards, platform access) are non-refundable once activated

How to Request a Replacement

1. Email us at support@smartwheel.co.in within 7 days of delivery
2. Include your order number, a description of the issue, and clear photographs/video of the defect
3. Our support team will review your request within 2–3 business days
4. If approved, we will arrange pickup and dispatch a replacement at no additional cost

Warranty Replacements

Products under manufacturer warranty may be eligible for replacement beyond the 7-day window as per warranty terms. Please contact us for warranty claims.